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Shipping policy

Shipping Policy

Last Updated: 02/11/2025

Thank you for shopping at Winner Of Victories. We are committed to providing you with a smooth and transparent shipping experience. Please review our Shipping Policy below, which applies to all orders placed through winnerofvictories.com.

1. Order Processing

  • Processing Time:
    All items are custom-made upon order. Processing begins immediately after purchase and typically completes within 24 hours. This approach ensures exclusivity, quality, and care with every piece you receive. Orders are not shipped or delivered on weekends or public holidays.

  • High-Volume Periods:
    During busy periods or special promotions, processing times may be slightly longer. We will notify you via email if there are any significant delays.

2. Shipping Methods & Delivery Estimates

Domestic Shipping (Within South Africa )

  • Shipping Carriers:
    We use reputable carriers such as The courier guy to deliver your orders.

  • Delivery Time:
    Estimated delivery for domestic orders is 1–3 business days after processing.

  • Shipping Costs:
    Free shipping if purchased more than 6 items

International Shipping

  • Shipping Availability:
    We offer international shipping to most countries. Delivery times may vary depending on destination and customs processing.

  • Delivery Time:
    Estimated international delivery is 6–7 business days after processing.

  • Shipping Costs:
    Fees are calculated at checkout based on your location and the weight of your order.
    Customs, Duties, and Taxes:
    International orders may be subject to duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient.

3. Order Tracking

  • Tracking Information:
    You’ll receive a shipping confirmation email with a tracking number once your order has shipped.

  • How to Track:
    You can track your order via the courier tracking system.

4. Lost, Delayed, or Damaged Packages

  • Delays:
    While we strive to meet estimated delivery times, delays may occur due to factors beyond our control (e.g., customs processing, courier delays, weather conditions). If your package is delayed beyond the estimated delivery period, please contact us at info@winnerofvictories.com.

  • Lost or Damaged Items:
    If your package is lost or arrives damaged, notify us immediately. While we're not liable for transit losses, we'll assist you to resolve the issue with the courier.

5. Incorrect Shipping Information

  • Accuracy:
    Ensure your shipping details are correct before placing an order. We are not responsible for deliveries to incorrect addresses provided by customers.

  • Corrections:
    If you need to update your shipping information, please contact us as soon as possible at info@winnerofvictories.com. Changes cannot be guaranteed once the order has been processed.

6. Changes to Our Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the new terms.

7. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us:

Thank you for choosing Winner Of Victories. We appreciate your business and are committed to delivering your orders promptly and safely.